General Manager, Technical Services

JOB REF:  ELDOWAS/2024/GM, TS/02– 1 post

Reporting to: Managing Director.

Terms of Engagement: Three Years Contract Renewable once based on performance

Job summary:

To plan direct, co-ordinate, control and manage the company’s operations and maintenance of infrastructure and equipment in order to supply water and sewerage services to the Company’s Service Area.

 Key Tasks

Managerial Roles & responsibilities

• Ensuring compliance with established standards for planning, design, construction, and operation and maintenance of water and wastewater services facilities;
• Ensuring achievement of key performance indicators in line with the water sector benchmarks on water coverage, sewerage coverage, and water quality, metering ratio, Non-Revenue Water among others;
• Implementing technical standards of the Company;
• Evaluating performance of the company on all the specified key performance indicators to ensure continuous improvement;
• Responsible for water conservation and demand management for the water utility;
• Ensuring that all materials, parts, chemicals and others used in operations meets required safety and quality standards so as not to compromise staff, customer or public health and safety;
• Responsible for ensuring all technical operations and projects are carried out in accordance with approved standards and budgets;
• Responsible for development of framework for management and maintenance of a water distribution system, sewer system in the company’ area of operation;
  Managing all water produced and fed into the system to minimize losses
• Develop work plans and budgets for the department for approval;
• Oversee the execution of departmental work plan and budgets;
• Review professional water and environmental regulations and guidance, assessing the potential for impacts on the department operations, develop and submit comments and alternative language for issuing agency consideration;
• Develop and implement goals, objectives, performance measures, policies and priorities as assigned by the Managing Director;
• Prepare applications for and maintain required environmental permits for the Company; act a lead negotiator with the issuing agency;
• Develop and/or propose research efforts necessary to support the department strategic goals;
• Oversee performance management of staff in the department;
• Identify training needs for the departmental staff;
• Mentor and coach staff within the department;
• Prepare and submit all monthly, quarterly and annual reports.

Operational Roles and Responsibilities

• Responsible for the overall supervision to ensure proper functioning of the Technical
• Department and its personnel ensuring that the duties are carried out in accordance with the company’s policies;
• Development of departmental policies;
• Oversee and approve plant facilities maintenance project improvements, including capital projects;
• Responsible for approval of extension of water and sewer networks;
• Ensure provision of quality water;
• Ensure proper treatment and safe disposal of wastewater;
• Identify training needs for the departmental staff. Mentor and coach departmental staff;
• Develop department budget and work plan;
• Identify procurement needs of the department;
• Participate in strategic planning and implementation;
• Responsible for physical assets operated and maintained by the company;
• Make strategic, operational and technical decisions for the department;
• Plan the work of subordinates, assigns work to subordinates, and monitor subordinates work performance;
• Appraise/evaluate subordinates’ performance;
• Work closely with other departments/sections in all areas.

Key Result Areas:

The jobholder’s accountability areas are as follows:

• Timely and accurate completion of all required reports, including operation and maintenance reports;
• Timely compliance with all regulatory agency mandates, permit requirements, sampling schedules and mandated actions and programs;
• Effective operational cost control of the department’s financial resources;7
• Successful implementation of quality control standards for services offered by the department;
• Effective supervision of employees assigned to the department;
• Maximization of productivity in the department;
• Continuous process improvement of services offered by the department

Job Specifications (Essential requirements for this job position):

• A Master degree in Civil/Water Engineering or the equivalent;
• A Bachelor’s degree in Civil Engineering or any other related field;
• A minimum of 12 years in related work experience, with 6 years of this in Senior Management;
• A registered Professional Engineer in good standing with the Engineers Board of Kenya (EBK) and a corporate Member of the Institution of Engineers Kenya (IEK) with good standing

Essential Competencies and Personal Attributes

• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships;
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector;
• Must have ability to plan, organize, implement and evaluate departmental goals;
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines;
• Should have strong analytical and be result oriented;
• Must have high standards of integrity and ethical practice;
• Must be capable of functioning effectively both as a team player and a team leader;
• Must have management and Leadership skills;
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines;
• Should have problem solving and decision making abilities;
• Should be an effective communicator with the ability to handle both internal and external communication;
• Should demonstrate ability to identify and respond to risk areas within the department;
• Should have effective people management and conflict resolution skills;
• Must have knowledge in use of MS office packages.

Method of Application
Candidates Interested in this position are expected to meet the qualification and experience requirements detailed in full advertisement in our website www.eldowas.or.ke. Fill the job application questionnaire (download), attach certified copies of academic certificates and submit to jobs@eldowas.or.ke to reach the undersigned on or before 9th August, 2024 at 5:00pm.

Eldowas is an equal opportunity employer committed to implement affirmative action therefore women, persons with disability, minority and marginalized groups are encouraged to apply.

Only shortlisted candidates will be contacted;

Any form of canvassing will lead to automatic disqualification

Successful candidates must meet chapter six requirements.

The Chairman

Eldoret Water and Sanitation Company

P.O. BOX 8418-30100

Eldoret