ICT Officer II – 3 Posts

Job Grade: NSSF Grade 8

This is the entry grade for degree holders in this cadre. An officer in this level will be under the guidance of a senior officer and may be deployed in any of the following operational arears to perform the duties specified thereof.

Duties & Responsibilities

Specific duties and Responsibilities will entail:

• Enterprise Business Systems Support
• Installing and updating antivirus programs on all ICT devices;
• Creating user accounts and assigning privileges;
• Monitoring network and core systems performance;
• Maintaining an incidences directory and responding to user queries or complaints, taking corrective action and escalating to relevant IT staff and/or external service providers;
• Responding to requests from users and providing support as per ICT policy;
• Conducting periodic preventive maintenance of computers, printers, VoIP phone and computer equipment;
• Remotely providing technical support to all NSSF branches countrywide;
• Escalating issues related to departmental business administrators, System
• Administrators and Infrastructure to the relevant offices and track the reported issues/jobs;
• Informing the user on job completion, then closing the user request in the work log register; and
• Troubleshooting software problems, resolving or escalating issues beyond own capability to specialist.

Governance and Enterprise Architecture

• Providing architectural consulting expertise, direction, and assistance to Systems Analysts, Systems Engineers, and Systems Architects;
• Developing and managing an infrastructure and capacity plan;
• Documenting, communicating and enforcing a technology standards policy;
• Developing, documenting, making recommendations, and communicating plans for investing in IT infrastructure, including analysis of cost reduction opportunities;
• Designing, developing, and overseeing the implementation of end-to-end integrated systems;
• Developing and executing test plan to check infrastructure and systems technical performance, reporting findings, and making recommendations for improvement.
• Collaborating with end users and senior management to define business requirements for complex systems development and gains buy-in for all infrastructure plans;
• Participating in creating, building and maintaining the enterprise architecture and capability;
• Constructing and maintaining the SOA and applications architecture landscapes and roadmaps; and
• Facilitating the creation, maintenance and adherence to Architectural principles with a specific focus on the creation and maintenance of the SOA principles.

Requirements for Appointment

• Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized institution; and
• Proficiency in computer applications.

Method of Application

• Details of the vacancies and the application procedure are available on the Fund’s website www.nssf.or.ke/careeropportunities
• Qualified and interested candidates should submit a cover letter, curriculum vitae, certified copies of certificates/testimonials and a certified copy of National ID Card by either Post Office or Hand delivery in an envelope indicating the position applied for.
• If applying for more than one position each application should be in a separate envelope clearly indicating the position on the envelope.
• Hand delivery applications should be dropped at the Mail Registry, Ground Floor, Block A – Western Wing, Social Security House, Bishops Road.

Application letters and envelopes should be addressed to:
The Managing Trustee/CEO

National Social Security Fund (NSSF)

PO. Box 30599 – 00100 NAIROBI

Applications should be received by or before Monday, 9th September, 2024 latest 5:00pm (EAT)

The successful candidate(s) shall be required to provide the following documents before issuance of the offer letter in compliance with Chapter 6 of the Constitution 2010:

• Police Clearance Certificate from the Directorate of Criminal investigations (DCI)
• Clearance Certificate from the Higher Education Loans Board (HELB)ax Compliance
• Certificate from Kenya Revenue Authority (KRA)
• Clearance form stamped by the Ethics & Anti-corruption Commission (EACC)
• Clearance certificate from a recognized Credit Reference Bureau (CRB)
• The Fund offers a competitive salary, comprehensive benefits package and opportunities for professional growth in line with approved Policies.

The Fund is committed to protect the privacy and security of all personal data provided by applicants which shall be handled in accordance with the Data Protection Act, 2019.
NSSF is an equal opportunity employer therefore persons with Disabilities, the marginalized and the minorities are encouraged to apply.
Canvassing in any form will lead to automatic disqualification.