Knowledge Management Officer [Neglected Tropical Diseases]

JOB PURPOSE

S/he will oversee all knowledge-related activities, including the management, capturing, sharing, and accessibility of knowledge assets. This individual will work closely with Amref’s communication team to develop and implement knowledge management strategies and plans for the NTD programme, ensuring strict adherence to Amref’s communication standards and donor branding guidelines.

The role involves working with the programme team to document and curate content and stories for internal and external audiences, ensuring effective dissemination of knowledge assets across various platforms, including local and international media and conferences, to enhance the programme’s visibility.

The ideal candidate should be self-driven, highly creative, possess a proven track record, showcasing a portfolio of past projects demonstrating audience reach and impact. S/he must demonstrate strong leadership, effective communication, problem-solving, coaching, and teamwork skills. The candidate must be able to promote a culture of learning and sharing within the organization, possess high-quality documentation, have excellent writing skills, and be capable of managing multiple tasks or projects simultaneously while ensuring timely delivery. Building good rapport with teams and other departments for the position holder will be crucial to fostering a collaborative environment.

PRIMARY RESPONSIBILITIES:

• Overseeing and maintaining the programme’s knowledge base.
• Identify, gather, organise, share and analyse knowledge in a way that’s easily accessible to all key stakeholders.
• Defining, organising, storing, and sharing of the programme’s knowledge assets.
• Document and curate content and stories targeting various audiences and different dissemination platforms.
• Coordinate with multiple agencies to ensure timely and high-quality delivery of outsourced communication services, if any.
• Assist in managing reputation risks, including maintaining and executing a risk communication plan.
• Social media monitoring to provide timely feedback and recommend appropriate tactics for effective social media engagement to raise NTD awareness.
• Serve as the first point of contact for all media inquiries.
• Support in the development and review of periodic donor reports.
• Arrange for media interviews and webinars and coordinate media coverage of all programme activities.
• Work with various internal and external consultants to design and disseminate Information, Education and Communication material.
• Represent the NTD programme at various internal and external forums.
• Helping capture new knowledge with the usage of a knowledge base.
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
• Providing relevant coaching, training and support to champion a knowledge management culture.
• Improving efficiency and fostering a collaborative culture.

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in Communications, International Relations, or a related field.
• A Master’s degree in Health or Scientific Communication or a related area is an added advantage.
• A minimum of 3-5 years of relevant experience with proven practical expertise.
• Experience in developing and implementing effective public engagement strategies.
• Strong social media management skills.
• Proficiency in writing.

KNOWLEDGE AND SKILLS

• Proactive and self-motivated, with the ability to work under minimal supervision.
• Strong analytical skills, with the ability to identify and understand key relevant issues for effective communication.
• Capable of presenting complex information clearly and simply in writing and verbally.
• Committed to stakeholder focus and relationship management to achieve role requirements.
• Able to prioritise tasks, work under pressure, and meet tight deadlines.
• Passionate about quality.

WORK ENVIRONMENT

• Around 50% of the Job holder’s time is spent in the office while 50% is spent in the field.

HOURS OF WORK

• Normal Working Hours.