Customer Service Officers

Job Ref: HR:KP1/5B.2/1/3/1601

Job Summary

Responsible for coordinating Customer Service functions, liaising with corporate customers, County Governments, non-corporate strategic institutions, VIPs, and Government Ministries, while delivering exceptional support by addressing inquiries, resolving issues, processing orders, and providing information to enhance customer satisfaction and loyalty.

DUTIES AND RESPONSIBILITIES

• Analyzing meter readings to detect anomalies before billing and making recommendation.
• Monitoring trend and generating consumption anomalies as to ultimately reduce them to zero.
• Monitoring the quality of anomaly resolution to avoid recurrence.
• Monitoring actual number of bills produced verses the supplies to be billed per month.
• Capturing and listing supplies that have actual readings but not used in billing.
• Advising billing on normalization of accounts which have not been billed or receiving billing in order to activate them.
• Initiating campaigns to enhance data integrity.
• Conducting inspections to ensure compliance to procedures and standards.
• Organize interaction forums between the Company and Large Power and SME customers,

Person Specifications

Bachelor Degree in Economic, Statistics, Business Administration, Social Science or related field from a recognized Institution

Method of Application
NOTE:

The ideal applicants for the above positions must have graduated from recognized institutions after the year 2020 with Bachelor’s degree in relevant field of study, attaining atleast second class Honours.
Successful candidates will undergo an eighteen (18) months training program at the Company. The training program will be structured to include classroom, mentorship, hands-on projects, and rotations across various Departments and functions among others. On successful completion, they will be absorbed in specific functions of the Company.
Interested persons should submit their applications online through visiting Kenya Power website on http://www.kplc.co.ke. Attach detailed Curriculum Vitae, copies of academic and professional certificates and other testimonials. Please note that we may use this information to conduct background verification during the recruitment process. Quote the title of the position you are applying for and include your mobile telephone contact and email address and to be received not later than Thursday 22nd August, 2024.

Only candidates offered employment shall present the following clearance certificates;

• Valid Certificate of Good Conduct from the Directorate of Criminal Investigations
• Valid Clearance Certificate from Higher Education Loans Board (HELB)
• Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA);
• Current Clearance from the Ethics and Anti-Corruption Commission (EACC);
• Current Report from an approved Credit Reference Bureau (CRB)