In a hurry? Here’s a quick summary…
- President William Ruto inaugurated a Ksh.6.6 billion ($50 million) call centre by CCI Global in Tatu City, which will initially employ 5,000 Kenyans, with plans to expand to 20,000 by 2026.
- Ruto highlighted the potential of digital jobs to combat unemployment and emphasized his administration’s goal to create one million digital jobs in five years, leveraging agreements with major tech companies.
During his tour of the United States, President William Ruto lauded CCI Global’s new Ksh.6.6 billion ($50 million) call centre in Tatu City, Kiambu County.
On May 10, he inaugurated the business process outsourcing (BPO) firm’s five-storey facility, which is touted as the largest call centre in Kenya. The centre is expected to employ 5,000 Kenyans in the short term.
At a forum in Atlanta, Georgia, President Ruto emphasized the potential of the digital jobs sector to alleviate unemployment in Kenya.
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He highlighted the immediate impact of the new call centre, saying, “The digital jobs space is what can give us opportunities for Kenyans to work.
Last week – I’m not talking about last year or last month – I was in Ruiru commissioning a DPO that is going to hire 5,000 Kenyans.”
Ruto noted that the BPO by CCI Global, which counts American companies like JetBlue and ATAP among its clients, will enable Kenyans to work for these firms remotely from Ruiru.
At the launch, CCI announced plans for a second building at Tatu City, aiming to double their workforce in Kenya to 10,000 employees. The roles will range from call centre agents to managerial positions.
President Ruto projected an even more ambitious growth, asserting that CCI Global will employ 20,000 Kenyans by 2026. “CCI in the next two years will be hiring 20,000 Kenyans.
We are working with many of those companies to create such spaces not only in Ruiru but other Kenyan towns,” he stated.
CCI Global serves prominent companies across North America, the U.K., Australia, Europe, and New Zealand, mainly outsourcing customer service functions to Africa.
The company currently employs over 15,000 staff who cater to more than 80 companies across various sectors, including telecoms, media, mobile technology, financial services, hospitality, and healthcare.
Since taking office in September 2022, President Ruto has championed the digital economy as a crucial avenue for job creation and revenue generation.
His commitment to this sector was further underscored during a previous U.S. tour aimed at showcasing Kenya’s burgeoning tech industry.
During that visit, he sparked discussions by claiming he had secured agreements with major Silicon Valley companies like Apple, Google, and Intel to provide hundreds of thousands of digital jobs to Kenyans.
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“I visited Google, Intel, and Apple. All these companies are looking for online workers,” Ruto said at the time.
Although he did not provide specifics on the exact number of jobs each corporation would create, he mentioned, “They want us to give them 100,000, 200,000, and 300,000 workers out of the Kenyan youth.”
Recently, President Ruto reiterated his government’s objective to create one million digital jobs within five years, reinforcing his administration’s focus on leveraging technology to address unemployment and boost the economy.
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